Error on Startup

[kapparomeo]

I am currently using v4 of Act 1, on Vista Home. This problem has persisted despite multiple re-installs so I don't believe it to be an error with installation.

My copy of the game will not run. On clicking the icon to open the program I am met with this error message:

Code: Select all

Cannot find the C:\WINDOWS\System32\traceback.txt file.

Do you want to create a new file?

Yes/No/Cancel

Notepad also opens simultaeneously with this message.

I suppose that I could just click "Yes" and create a traceback.txt file, but naturally I really don't want to fiddle around with anything inside System32 unless I must, and have reassurance from people more tech-adept than me that I'm not going to make my computer explode by doing so. Is anyone familiar at all with what is happening here?

Thanks in advance.

[kapparomeo]

I'm sorry to bump, but doesn't anyone recognise this problem at all?

[delta]

It seems like the game crashed and wants to open a traceback, but the path to the traceback is wrong (the message you describe is almost certainly not coming from the game, but from your operating system). These are two distinct problems; look into the game folder for a file called traceback.txt and paste the contents of it here, because fixing the cause of the crash is more important than fixing how to display the file.

[kapparomeo]

Ah... well, unfortunately in the last few days my computer has suffered a hard disk failure, which has made the game's startup failure a bit moot.

I'll try again once I get a new PC - in the meantime, thanks for your help, Delta.

[kapparomeo]

I'm happy to close the file on this issue now. It must have been a problem with my old flagging computer - now that I've switched to a new machine, I've breezed through a playthrough without so much as a squeak of complaint from the game.

Thanks again to delta for his guidance, and to everyone else for reading about and considering the matter.